Essential skills for effective conflict resolution include active listening, empathy, negotiation, problem-solving, and communication. Training employees in these skills equips them to handle conflicts constructively and collaboratively.Unresolved conflicts can lead to decreased productivity, lower employee morale, increased absenteeism, and a toxic work environment. They can also result in high turnover rates as employees may seek a more
harmonious workplace.
How can training and development aid in conflict resolution?
Training and development programs can provide employees with the tools and techniques necessary to handle conflicts effectively. These programs empower individuals to approach conflicts with confidence, promoting a culture of resolution and collaboration within the organization.
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